Please review the following terms before requesting a quotation, confirming a custom packaging order, or purchasing our products.
Website Use
The information available on the Packaging Boxes website is provided to help customers understand our products. We aim to provide accurate information; however, product details, descriptions, availability, pricing, and other information may change without notice.
You must not:
- Attempt to damage the website.
- Attempt to tamper with website information or functionality.
- Use this website for illegal activities.
- Attempt to gain unauthorized access.
Packaging Boxes reserves the right to restrict website access if there is reasonable evidence of fraud or misuse.
Product And Custom Order
Packaging Boxes provides custom-made packaging products. Product specifications may include:
- Dimensions.
- Style.
- Material selection.
- Order quantity.
- Printing options.
- Finishing options.
- Inserts.
- Add-ons.
Customers must carefully review the product information and artwork and provide final approval before placing or confirming an order.
Quotation And Pricing
Pricing is based on factors such as:
- Product dimensions.
- Shipping requirements.
- Applicable taxes.
- Materials.
- Design.
- Order quantity.
- Printing requirements.
If an error in pricing or calculations is identified before order confirmation, we will communicate with the customer to clarify the issue before proceeding.
Artwork And Proof Approval
Customers must carefully review the artwork before giving final approval. Customers should verify the following:
- Incorrect dimensions.
- Spelling mistakes.
- Incorrect color selection.
- Misplaced graphics.
- Missing elements.
Packaging Boxes begins production after the applicable artwork has been approved and payment has been received. After production begins, customers are responsible for mistakes in the approved design or artwork they supplied.
Printing And Color Variation
Minor differences in colors may occur because of:
- Screen settings.
- Printing technology.
- Ink absorption.
- Material characteristics.
Customers who require special color matching should discuss their requirements with Packaging Boxes before confirming their order.
Production And Turnaround Time
Production and delivery times depend on factors such as:
- Order quantity.
- Payment status.
- Artwork completion.
- Printing requirements.
- Manufacturing capacity.
- Weather conditions.
- Availability of materials.
- Equipment maintenance.
- Carrier company delays.
Our estimated delivery time is as follows:
- Handling and processing: 1–2 business days.
- Carrier transit: 3–4 business days.
- Total estimated time: 4–6 business days.
Shipping And Delivery
After a package has been handed over to the carrier, Packaging Boxes is not responsible for delays caused by the carrier, to the extent permitted by applicable law.
Customers must provide the correct shipping address and delivery information. Packaging Boxes is not responsible for delivery issues caused by an incorrect address supplied by the customer, subject to applicable law.
Terms Of Payment
Different payment methods may be available. Customers can choose from the options displayed during checkout or communicated by our team.
If payment is not received within the agreed timeframe, Packaging Boxes reserves the right to cancel the order, subject to applicable order terms and law.
Changes And Cancellation Of Orders
Custom designs and orders are prepared according to customer requirements. Customers must request design or order changes before production begins. Changes requested after production starts may not be accepted.
Orders can be canceled within four hours of being placed. If cancellation is requested after this period, manufacturing and other related costs may be deducted from any refund, where applicable and subject to applicable law.
Return Policy
Custom-made packaging products are generally non-refundable because they are manufactured according to customer specifications, subject to applicable law and any applicable refund rights.
If there is a production issue or an error attributable to Packaging Boxes, customers must contact us within three working days of receiving the order.
Customers should provide a detailed description of the defect along with supporting pictures. We will review the claim and, if a production error is confirmed, determine an appropriate remedy, which may include a full or partial refund or replacement.
For more details, please visit our Refund Policy page.
Product Availability
Product availability may change because of material availability, supplier conditions, and other operational factors. Updated information will be listed on our website where appropriate.
If materials or other components become unavailable after an order has been placed, we will inform the customer and discuss alternative options where possible.
Intellectual Property
Customers submitting a logo, name, graphic, trademark, or other company-related material for printing must have the necessary ownership, license, or authorization to use it.
Customers must ensure that the artwork and materials they provide do not violate the intellectual property rights of any third party.
Limitation Of Liability
To the extent permitted by applicable law, Packaging Boxes is not responsible for incidental, indirect, or economic damages arising from the use of our website.
Liability relating to an order is subject to the applicable agreement and law. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.
Warranty Disclaimer
Packaging Boxes does not guarantee that all website services will be uninterrupted, error-free, or always available. Website services are provided on an as-available basis, subject to rights and warranties that cannot be excluded under applicable law.
Indemnification
To the extent permitted by applicable law, customers agree to cover eligible losses, damages, and legal claims arising from:
- Artwork or images provided by the customer.
- Materials the customer has requested us to use.
- Unauthorized use of a third party's trademark or intellectual property.
- Illegal use of our products or services.
Customers are not responsible under this section for issues caused by Packaging Boxes' own mistake, negligence, error, or misconduct, to the extent provided by applicable law.
Privacy
The Packaging Boxes Privacy Policy explains what information we collect, how we use it, and the circumstances in which we may share it.
Please read our Privacy Policy for more information.
Governing Law
These terms are interpreted in accordance with the laws governing Packaging Boxes' business and services, subject to mandatory legal protections that apply to customers.
Disputes concerning an order will be handled according to applicable law and any valid agreement between Packaging Boxes and the customer. Nothing in these terms restricts customer rights that cannot legally be limited.
Changes To These Terms
Packaging Boxes may change or update these terms at any time. Updates will be published on this page, together with the applicable revision date where available.
Customers are encouraged to review these terms before placing an order.
Contact Us
If you have questions about these Terms & Conditions, please contact us using the details below:
- Email: sale@packagingboxes.net
- Phone: (888) 874-0310
- Office Location: 5900 Balcones Drive, STE 100, Austin, TX 78731, USA